Pacific Group Agencies and its affiliates take your personal privacy very seriously. We understand its importance and we have physical, electronic and procedural safeguards in place to protect your information.
Our Privacy Principles
We do not sell customer information.
We do not provide customer information to persons or organizations that are not doing business on our behalf.
We do not share customer information with anyone except the insurance or other financial services institution who intends to underwrite the request or to process the claims.
We apply these privacy protection principles to both customers and prospective customers.
We Collect Only Necessary Information
Only information we believe is necessary to administer our business, to advise you about our various products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.
Only application information will be used that we receive for insurance through telephone contacts, mail, or e-mail correspondence.
Only transaction information such as payment information, financial, underwriting, policy and claims documents.
How We Use Information About You
The customer information you provide is used to underwrite and process your claims. Pacific Group Agencies as the Administrator, Broker or Consultant also uses customer information to ensure proper account billing and servicing and to offer other insurance and financial services that we believe may suit your needs.
We may disclose that you have purchased one of our products to other affiliate companies with whom we have joint marketing agreements.
In addition, we may disclose information we collect, as described above, to companies that perform marketing services on our behalf. These third parties must agree to follow appropriate standards of security and confidentiality.
This system powers permission-based marketing on the Internet, sending personalized messages from our affiliate companies to customers.
How We Avoid “Spam”
We require affiliate companies to use this permission-based system for further communication with our customers. If additional sources of information are used, affiliates may only send email to individuals who have expressly shared their address for the purpose of receiving offers and information in the future (Often called opt-in lists).
We encourage affiliates to personalize their communication with information that indicates they have an existing relationship with their customers. If affiliates use an external source for communication data, we require those affiliates to supply the source of their customer data to us in the event recipients complain to us about receiving unsolicited email.
We encourage affiliates to respect the customers’ time and attention by controlling the frequency of mailings to individual email addresses.
How We Protect Your Privacy
We use security measures to protect against the loss, misuse, and alteration of data used by our system.
How To Stop An Affiliate Company From Sending You More Email
Each e-mail sent through the system contains an easy, automated way for you to cease receiving email from that sender. If you wish to do this, simply follow the instructions at the end of any email sent through this affiliation.
If you have received unwanted, unsolicited email sent via this affiliation or purporting to be sent via this system, please forward a copy of that email including full headers with your comments to firstname.lastname@example.org for review.
Your Choice To Share Information.
If you prefer that we do not share your information with companies that partner with us on our behalf just email, mail or contact us at Tel: 800.817.8838 or Fax: 800.549.0059.